All customers have certain expectations about what good service should be. Listed below are examples of customer expectations of service. Check those you feel are important. Use this at your next meeting or in your internal newsletter.
Customers expect value for their money – fair prices.
Customers expect high quality goods and services from a company.
Customers expect a clean, safe and pleasant atmosphere.
Customers expect employees to be knowledgeable and show interest in their jobs.
Customers expect courteous, friendly service – employees who really care.
Customers expect consistent value, treatment and good service, each time they come in the door.
Customers expect a variety of goods and products from which to choose.
Written specifically for us by our associate Gary Sorrell, Sorrell Associates, LLC. Copyright protected worldwide. All rights reserved.
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